Payments Terms of Service

Please read these Payments Terms of Service (“Payments Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By using the Payment Services (as defined below), you agree to comply with and be bound by these Payments Terms.

Last Updated: October 25, 2019

These Payments Terms of Service (“Payments Terms”) constitute a legally binding agreement (“Agreement”) between you and Get Louis governing the Payment Services (defined below) conducted through or in connection with the Get Louis Platform.

When these Payments Terms mention “Get Louis Payments,” “we,” “us,” or “our,” it refers to the Get Louis company.

The Get Louis Terms of Service (“Get Louis Terms”) separately govern your use of the Get Louis Platform. All capitalized terms have the meaning set forth in the Get Louis Terms unless otherwise defined in these Payments Terms.

In certain situations, customers may be required to enter into unique payment processing agreements with Get Louis. To the extent that there is a conflict between these Payment Terms and terms and conditions set forth in any relevant payment processing agreement, the latter terms and conditions will take precedence, unless specified otherwise.

Our collection and use of personal information in connection with your access to and use of the Payment Services is described in Get Louis’s Privacy Policy.

Table of Contents

1. Scope and Use of the Payment Services

1.1 Get Louis Payments provides payments services to Members, including payment collection services, payments and payouts, in connection with and through the Get Louis Platform (“Payment Services”).

1.2 Get Louis Payments may temporarily and under consideration of the Members’ legitimate interests (e.g., by providing prior notice), restrict the availability of the Payment Services, or certain services or features thereof, to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. Get Louis Payments may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time. Get Louis Payments will provide notice to Members of any changes to the Payment Services, unless such changes do not materially increase the Members’ contractual obligations or decrease the Members’ rights under these Payments Terms.

1.3 You may not use the Payment Services except as authorized by Danish law, European law, and any other applicable laws. In particular, but without limitation, the Payment Services may not be used to send or receive funds: into any UN embargoed countries. You represent and warrant that: neither you nor your Company are located or take place in a country that is subject to a UN Government embargo. In addition to complying with the above, you must also comply with any relevant export control laws in your local jurisdiction.

1.4 Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.

2. Key Definitions

Get Louis Standard Fee” is the eliable fee for Companies making a Campaign.

Price estimation” means an estimation of price based on various selections you make when creating a Campaign.

Influencer payment” means the price you want to pay the Influencer for the services selected.

VAT” means value added tax and is a general tax decided by the national authorities and EU.

Payment Method” means a financial instrument that you use to pay with when making a Campaign, such as a credit card or debit card.

Payout Method” means a financial instrument that you have added to your Get Louis Account, such as a direct deposit

3. Modification of these Payments Terms

Get Louis Payments reserves the right to modify these Payments Terms at any time in accordance with this provision. If we make changes to these Payments Terms, we will post the revised Payments Terms on the Get Louis Platform and update the “Last Updated” date at the top of these Payments Terms. Where appropriate we will also provide you with notice by email of the modification. If you disagree with the revised Payments Terms, you may terminate this Agreement with immediate effect. We will inform you about your right of refusal and your right to terminate this Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued use of the Payment Services will constitute acceptance of the revised Payments Terms.

4. Eligibility, Member Verification

4.1 You must be at least 16 years old and able to enter into legally binding contracts to use the Payment Services. By using the Payment Services you represent and warrant that you are 16 or older.

4.2 Get Louis Payments may make access to and use of certain areas or features of the Payment Services subject to certain conditions or requirements, such as completing a verification process or meeting specific eligibility criteria.

4.3 If you are agreeing to these Payments Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Payments Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.

4.4 We may make inquiries we consider necessary to help verify or check your identity or prevent fraud. In some jurisdictions, we have a legal obligation to collect identity information to comply with anti-money laundering regulations. This may include asking you to provide a form of government identification (e.g., driver’s license or passport), your date of birth, your address, and other information; requiring you to take steps to confirm ownership of your email address, Payment Methods or Payout Methods; or attempting to screen your information against third-party databases. Get Louis Payments reserves the right to close, suspend, or limit access to the Payment Services in the event we are unable to obtain or verify any of this information.

5. Account Registration

5.1 In order to use the Payment Services, you must have an Get Louis Account in good standing. If you or Get Louis closes your Get Louis Account for any reason, you will no longer be able to use the Payment Services.

5.2 You may authorize a third party to use your Get Louis Account in accordance with the Get Louis Terms. You acknowledge and agree that anyone you authorize to use your Get Louis Account may use the Payment Services on your behalf and that you will be responsible for any payments made by such person.

6. Payment Methods and Payout Methods

6.1 When you add a Payment Method or Payout Method to your Get Louis Account, you will be asked to provide customary billing information such as name, billing address, and financial instrument information either to Get Louis Payments or its third-party payment processor(s). You must provide accurate, current, and complete information when adding a Payment Method or Payout Method, and it is your obligation to keep your Payment Method and Payout Method up-to-date at all times. The information required for Payout Methods will depend on the particular Payout Method and may include:

  • Your residential address, name on the account, account type, routing number, account number, email address, identification number and account information associated with a particular payment processor.

6.2 Please note that Payment Methods may involve the use of third-party payment service providers. Your Payment Method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your Payment Method

6.3 You authorize Get Louis Payments to store your Payment Method information and charge your Payment Method as outlined in these Payments Terms. If your Payment Method’s account information changes (e.g., account number, routing number, expiration date) as a result of re-issuance or otherwise, we may require you to update that information

6.4 You are solely responsible for the accuracy and completeness of your Payment Method and Payout Method information. Get Louis Payments is not responsible for any loss suffered by you as a result of incorrect Payment Method or Payout Method information provided by you.

6.5 If your Contracting Entity’s location is different than the country of your Payment Method or your selected currency is different than your Payment Method’s billing currency, your payment may be processed outside your country of residence. In addition, if you pay with a currency that is different than your Payment Method’s billing currency, your bank or credit card company may convert the payment amount to your billing currency associated with you Payment Method, based on an exchange rate and fee amount determined solely by your bank. As a result, the amount listed on your card statement may be a different amount than that shown on checkout. Please contact your bank or credit card company if you have any questions about these fees or the applicable exchange rate.

7. Financial Terms for Influencers

7.1 Generally

Generally speaking, Get Louis Payments will collect the Total Fees from a Company at the time the Company’s Campaign request is accepted by the Influencer, or at any other time mutually agreed between the Company and Get Louis Payments.

7.2. Payouts

7.2.1 In order to receive a Payout you must have valid bank account informations linked to your Get Louis Account. Get Louis Payments will generally initiate Payouts to you 5-7 days after an ended Campaign.

7.2.2 The time it takes to receive Payouts once released by Get Louis Payments may depend upon your bank. Get Louis Payments may delay or cancel any Payout for purposes of preventing unlawful activity or fraud, disputes, risk assessment, security, or investigation.

7.2.3 Your Payout for a Campaign will be the Influencer Payment less applicable Fees and Taxes.

7.2.4 Get Louis Payments will remit your Payouts in DKK (Danish kroner) unless other is stated.

7.2.5 For compliance or operational reasons, Get Louis Payments may limit the value of each individual Payout. If you are due an amount above that limit, Get Louis Payments may initiate a series of Payouts (potentially over multiple days) in order to provide your full payout amount. 

8. Financial Terms for Companies

8.1 You authorize Get Louis Payments to charge your Payment Method the Total Fees for any Campaign in connection with your Get Louis Account. Get Louis Payments will collect the Total Fees in the manner agreed between you and Get Louis Payments via the Get Louis Platform. Get Louis Payments will generally collect the Total Fees after Get Louis Payments will generally collect the Total Fees after the Influencer or you accepts your Campaign request. If Get Louis Payments is unable to collect the Total Fees as scheduled, Get Louis Payments will collect the Total Fees at a later point. Once the payment transaction for your Campaign is successfully completed, you will receive a confirmation email.

8.2 If a requested booking is cancelled either because it is not accepted by the Host or you cancel the booking request before it is accepted by the Host, any amounts collected by Get Louis Payments will be refunded to you, and any pre-authorization of your Payment Method will be released (if applicable). The timing to receive the refund or for the pre-authorization to be released will vary based on the Payment Method and any applicable payment system (e.g., Visa, MasterCard, etc.) rules.

8.3 You authorize Get Louis Payments to perform the Payment Method verifications described in Sections 6 and 8, and to charge your Payment Method for any Campaigns made in connection with your Get Louis Account. You hereby authorize Get Louis Payments to collect any amounts due by charging the Payment Method provided at the Campaign payment, either directly by Get Louis Payments or indirectly, via a third-party online payment processor.

9. Appointment of Get Louis Payments as Limited Payment Collection Agent

9.1 Each Member collecting payment for services provided via the Get Louis Platform (such as Campaigns, or other Influencer Services, or disputes) (“Providing Member”) hereby appoints Get Louis Payments as the Providing Member’s payment collection agent solely for the limited purpose of accepting funds from Members purchasing such services (“Purchasing Members”).

9.2 Each Providing Member agrees that payment made by a Purchasing Member through Get Louis Payments, shall be considered the same as a payment made directly to the Providing Member, and the Providing Member will provide the purchased services to the Purchasing Member in the agreed-upon manner as if the Providing Member has received the payment directly from the Purchasing Member. Each Providing Member agrees that Get Louis Payments may refund the Purchasing Member in accordance with the Get Louis Terms. Each Providing Member understands that Get Louis Payments’ obligation to pay the Providing Member is subject to and conditional upon successful receipt of the associated payments from Purchasing Members. Get Louis Payments guarantees payments to Providing Members only for such amounts that have been successfully received by Get Louis Payments from Purchasing Members in accordance with these Payments Terms. In accepting appointment as the limited payment collection agent of the Providing Member, Get Louis Payments assumes no liability for any acts or omissions of the Providing Member.

9.3 Each Purchasing Member acknowledges and agrees that, notwithstanding the fact that Get Louis Payments is not a party to the agreement between you and the Providing Member, Get Louis Payments acts as the Providing Member’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Providing Member. Upon your payment of the funds to Get Louis Payments, your payment obligation to the Providing Member for the agreed upon amount is extinguished, and Get Louis Payments is responsible for remitting the funds to the Providing Member in the manner described in these Payments Terms, which constitute Get Louis Payments’ agreement with the Purchasing Member. In the event that Get Louis Payments does not remit any such amounts, the Providing Member will have recourse only against Get Louis Payments and not the Purchasing Member directly.

10. General Financial Terms

10.1 Fees

Get Louis Payments may charge fees for use of certain Campaign Services and Influencer Services, any applicable fees will be disclosed to Members via the Get Louis Platform.

10.2 Payment Authorizations

You authorize Get Louis Payments to collect from you amounts due pursuant to these Payment Terms or the Get Louis Terms. Specifically, you authorize Get Louis Payments to collect from you:

  • Any amount due to Get Louis (e.g., as a result of your Campaigns, cancellations or other actions as a Company or Influencer), including reimbursement for costs prepaid by Get Louis on your behalf, by charging any Payment Method on file in your Get Louis Account (unless you have previously removed the authorization to charge such Payment Method(s)) or by withholding such amounts from your future Payouts . Any funds collected by Get Louis Payments will setoff the amount owed by you to Get Louis and extinguish your obligation to Get Louis.
  • Any amount due to a Providing Member from a Purchasing Member which Get Louis collects as the Providing Member’s payment collection agent as further set out in Section 9 above.
  • Taxes, where applicable and as set out in the Get Louis Terms.
  • Any Service Fees, or other fees, imposed pursuant to the Get Louis Terms (e.g., if, as a Company or Influencer, you cancel an approved Campaign). Get Louis Payments will be entitled to recover the amount of any such fees from you.

In addition to any amount due as outlined above, if there are delinquent amounts or chargebacks associated with your Payment Method, you may be charged fees that are incidental to our collection of these delinquent amounts and chargebacks. Such fees or charges may include collection fees, convenience fees or other third-party charges.

10.3 Disputes and refunds

10.3.1 Any refunds due to a Member pursuant to Get Louis Terms or Privacy Policy will be initiated and remitted by Get Louis Payments in accordance with these Payments Terms.

10.3.2 Get Louis Payments will process refunds within 5-7 days, however, the timing to receive any refund will vary based on the Payment Method and any applicable payment system (e.g., Visa, Mastercard, etc.) rules.

10.3.3 The Company agrees that an accepted Campaign is binding and incase non-refundable

10.3.4 If an Influencer does not begin it’s work on an accepted Campaign within the Campaigns timeframe, Get Louis Payments will provide the Company a full refund of the Total Fees within a commercially reasonable time of the cancellation.

10.3.5 If, as a Company, you wish to dispute a confirmed Campaign, you agree that Get Louis Payments may collect any fees imposed pursuant to the Get Louis Terms or these terms. In these instances, Get Louis Payments may treat your dispute as a payment authorization.
If Get Louis find the dispute reason inadequate it may only refund partially if at all.

10.3.6 If an influencer does not deliver the agreed upon Influencer services, a Company may be entitled to a full or partially refund. In this case Get Louis will decide on the amount and how it’s divided between the parties.

10.3.7 If, as an Influencer, the Company disputes an accepted Campaign or Get Louis decides that it is necessary to cancel an accepted Campaign, and Get Louis issues a refund to the Company in accordance with the Get Louis Terms, or other applicable cancellation or dispute policy, you agree that in the event you have already been paid, Get Louis Payments will be entitled to recover the amount of any such refund from you, including by subtracting such refund amount out from any future Payouts due to you.

10.3.8 If, as an Influencer, you wish to dispute a confirmed Campaign, you agree that Get Louis Payments may decide on a solution that could affect the final payout. In that case Get Louis will decide on the amount and how it’s divided between the parties. If Get Louis find the dispute reason inadequate it may only make a partially payout if at all.

10.3.9 All refunds may be subject to the Get Louis Terms and Payment terms. If a Company or Get Louis decides for any reason to cancel a confirmed booking pursuant to the Get Louis Terms, you agree that Get Louis Payments will not have any liability for such cancellations or refunds aside from its obligations to remit refunds or Payouts pursuant to these Payments Terms.

10.4 Payment Processing Errors

We will take steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the same Payout Method or Payment Method used for the original Payout to or payment by you, so that you end up receiving or paying the correct amount. This may be performed by Get Louis Payments or a third party such as your financial institution.

10.5 Collections

10.5.1 If Get Louis Payments is unable to collect any amounts you owe under these Payments Terms, Get Louis Payments may engage in collection efforts to recover such amounts from you.

10.5.4 You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to Get Louis and/or Get Louis Payments by you. Such communication may be made by Get Louis, Get Louis Payments, or by anyone on their behalf, including but not limited to a third-party collection agent. 

11. Prohibited Activities

You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Payment Services. In connection with your use of the Payment Services, you may not and you agree that you will not and will not assist or enable others to:
 

  • breach or circumvent any applicable laws or regulations, agreements with third parties, third-party rights, or the Get Louis Terms, Policies, or Standards;
  • use the Payment Services for any commercial or other purposes that are not expressly permitted by these Payments Terms;
  • register or use any Payment Method or Payout Method with your Get Louis Account that is not yours or you do not have authorization to use;
  • avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Get Louis Payments or any of Get Louis Payments’ providers or any other third party to protect the Payment Services;
  • take any action that damages or adversely affects, or could damage or adversely affect, the performance or proper functioning of the Payment Services;
  • attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Payment Services; or
  • violate or infringe anyone else’s rights or otherwise cause harm to anyone.

12. Intellectual Property Ownership, Rights Notices

12.1 The Payment Services are protected by copyright, trademark, and other laws of Denmark and foreign countries. You acknowledge and agree that the Payment Services, including all associated intellectual property rights, are the exclusive property of Get Louis, Get Louis Payments and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Payment Services. All trademarks, service marks, logos, trade names, and any other proprietary designations of Get Louis or Get Louis Payments used on or in connection with the Payment Services are trademarks or registered trademarks of Get Louis or Get Louis Payments in the United States and abroad. Trademarks, service marks, logos, trade names, and any other proprietary designations of third parties used on or in connection with Payment Services are used for identification purposes only and may be the property of their respective owners.

12.2 You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit the Payment Services, except as expressly permitted in these Payments Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Get Louis, Get Louis Payments, or its licensors, except for the licenses and rights expressly granted in these Payments Terms.

13. Disclaimers

13.1 If you choose to use the Payment Services, you do so voluntarily and at your sole risk. To the maximum extent permitted by law, the Payment Services are provided “as is”, without warranty of any kind, either express or implied.

13.2 Notwithstanding Get Louis Payments’ appointment as the limited payment collection agent of Providing Members for the purposes of accepting payments from Purchasing Members through the Get Louis Platform, Get Louis Payments explicitly disclaims all liability for any act or omission of any Member or other third party. Get Louis Payments does not have any duties or obligations as agent for each Providing Member except to the extent expressly set forth in these Payments Terms, and any additional duties or obligations as may be implied by law are, to the maximum extent permitted by applicable law, expressly excluded.

13.3 If we choose to conduct identity verification on any Member, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Member or guarantee that a Member will not engage in misconduct in the future.

13.4 The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights or warranties which cannot lawfully be excluded. However, the duration of any statutorily required warranties shall be limited to the maximum extent (if any) permitted by law.

14. Indemnification

To the maximum extent permitted by applicable law, you agree to release, defend (at Get Louis Payments’ option), indemnify, and hold Get Louis Payments and its affiliates and subsidiaries, and their officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your breach of these Payments Terms; your improper use of the Payment Services; Get Louis Payments’ Collection and Remittance of Occupancy Taxes; or your breach of any laws, regulations, or third-party rights. If your country of residence is in the EEA, the indemnification obligation according to this Section 12 only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

15. Termination, Suspension, and other Measures

15.1 This Agreement will continue unless and until it is terminated, suspended or other measures are taken as described in this Section 15.

15.2 You may terminate this Agreement at any time by sending us an email, or by following the termination procedures specified in the Get Louis Terms. Terminating this Agreement will also serve as notice to cancel your Get Louis Account pursuant to the Get Louis Terms. If you cancel your Get Louis Account as an Influencer, Get Louis Payments will provide a full refund to any Company with confirmed Campaign(s). If you cancel your Get Louis Account as a Company, Get Louis Payments will decide on a refund if at all based on the Campaign scope.

15.3 Without limiting our rights specified below, Get Louis Payments may terminate this Agreement for convenience at any time by giving you notice via email to your registered email address

15.4 Get Louis Payments may immediately, without notice terminate this Agreement if you have materially breached your obligations under this Agreement; you have provided inaccurate, fraudulent, outdated, or incomplete information; you have violated applicable laws, regulations, or third-party rights; or Get Louis Payments believes in good faith that such action is reasonably necessary to protect other Members, Get Louis, Get Louis Payments, or third parties (for example in the case of fraudulent behavior of a Member).

15.5 In addition, Get Louis Payments may limit or temporarily or permanently suspend your use of or access to the Payment Services to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body, or if you have breached these Payments Terms, the Get Louis Terms, applicable laws, regulations or third-party rights, you have provided inaccurate, fraudulent, outdated, or incomplete information regarding a Payment Method or Payout Method, any amounts you owe under these Payments Term are overdue or in default, or Get Louis Payments believes in good faith that such action is reasonably necessary to protect the personal safety or property of Get Louis, its Members, Get Louis Payments, or third parties, or to prevent fraud or other illegal activity.

15.6 In case of non-material breaches and where appropriate, you will be given notice of any measure by Get Louis Payments and an opportunity to resolve the issue to Get Louis Payments’ reasonable satisfaction.

15.7 If Get Louis Payments takes any of the measures described in this Section you may appeal such a decision by contacting customer service.

15.8 If you are an Influencer and we take any of the measures described in this Section we may refund the Company in full for any and all confirmed Campaigns, irrespective of preexisting cancellation policies, and you will not be entitled to any compensation for pending or confirmed Campaign that were cancelled.

15.9 If your access to or use of the Payment Services has been limited or this Agreement has been terminated by us, you may not register a new Get Louis Account or attempt to access and use the Payment Services through other an Get Louis Account of another Member.

16. Applicable Law and Jurisdiction

These Terms will be interpreted in accordance with Danish law. Judicial proceedings that you are able to bring against us arising from or in connection with these Terms may only be brought in a court located in Denmark. You agree to submit to the exclusive jurisdiction of the Danish courts.

17. Arbitration Agreement

17.1 Any dispute arising out of or in connection with this agreement, including any disputes regarding the existence, validity or termination thereof, shall be settled by mediation administrated by The Danish Institute of Arbitration in accordance with the rules on mediation adopted by The Danish Institute of Arbitration and in force at the time when such proceedings are commenced.

17.2 If the mediation proceedings are terminated without a settlement, the dispute shall be settled by arbitration administrated by The Danish Institute of Arbitration in accordance with the rules of arbitration procedure adopted by The Danish Institute of Arbitration and in force at the time when such proceedings are commenced

18. General Provisions

18.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines, or standards, these Payments Terms constitute the entire Agreement between Get Louis Payments and you regarding the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between Get Louis Payments and you regarding the Payment Services.

18.2 No joint venture, partnership, employment, or agency relationship exists between you or Get Louis Payments as a result of this Agreement or your use of the Payment Services.

18.3 If any provision of these Payments Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

18.4 Get Louis Payments’ failure to enforce any right or provision in these Payments Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Payments Terms, the exercise by either party of any of its remedies under these Payments Terms will be without prejudice to its other remedies under these Payments Terms or otherwise permitted under law.

18.5 This Agreement does not and is not intended to confer any rights or remedies upon any person other than the parties. Notwithstanding the foregoing, the parties agree that the payment card networks are third-party beneficiaries of this Agreement for purposes of enforcing provisions related to payments, but that their consent or agreement is not necessary for any changes or modifications to this Agreement.

18.6 Unless specified otherwise, any notices or other communications permitted or required under this Agreement, will be in writing and given by Get Louis Payments via email, Get Louis Platform notification, or messaging service.

Get Louis Payments will provide a copy of these Payments Terms on request. If you have any questions about these Payments Terms, please email us.